Refund & Returns Policy - Manafarm Agrovet

Effective Date: 14.04.2025
Website: www.manafarmagrovet.com
Business Name: Manafarm Agrovet
Email: [email protected]
Business Address: 55-30105, Kenya

🛒 Overview

At Manafarm Agrovet, your satisfaction is our priority. We understand that sometimes things don’t go as planned. That’s why we offer a clear and fair Returns and Refunds Policy for all eligible physical products purchased on our website.

This policy explains:

When returns are accepted
How to initiate a return or refund
Which items are eligible
Any costs or timelines involved

✅ Return Eligibility

We accept returns and offer refunds under the following conditions:

Reason for Return	Accepted?	Timeframe	Notes
Wrong item received	✅ Yes	Within 48 hours	Must be unused and in original condition
Damaged or defective product	✅ Yes	Within 48 hours	Send photo evidence of damage
Expired or unfit product	✅ Yes	Within 48 hours	Applies only to date-sensitive items
Change of mind	❌ No	N/A	We do not accept returns based on preference or buyer error
Opened medication, chemicals, or feeds	❌ No	N/A	For safety, opened or tampered products are non-returnable

🔁 How to Initiate a Return

To request a return or refund, follow these steps:

Email us at: [email protected]
Use the subject line: “Return Request – Order #[YourOrderNumber]”
Include the following details:
- Your full name and phone number
- Order number and date
- Reason for return (e.g., damaged, wrong item)
- Clear photos of the product (if damaged or defective)

Important: Return requests must be sent within 48 hours of product delivery.

📦 Return Conditions

Products must be unused, unopened, and in the original packaging.
Return shipping must be arranged within 3 days of approval.
You are responsible for shipping the item back to us unless the return is due to our error (e.g., wrong item sent, damaged on arrival).

💸 Refunds

Once your return is received and inspected:

If approved, we will process your refund within 7–14 working days.
Refunds are issued via the original payment method (e.g., M-Pesa, bank transfer).
We will notify you by email once your refund is completed.

🚚 Return Shipping Costs

Scenario	Who Pays for Return Shipping?
Our error (damaged or wrong item)	✅ Manafarm Agrovet covers cost
Customer error (wrong product ordered)	❌ Customer pays return cost
General dissatisfaction	❌ Not eligible for return

🚫 Non-Returnable Items

The following products are non-returnable for hygiene, safety, or legal reasons:

Opened or used feeds, supplements, or medicines
Custom or made-to-order items
Products not reported for return within the 48-hour window
Items damaged by the customer through improper storage or usage

⚠️ Important Notes

Do not send returns without receiving confirmation and instructions from our customer support team.
Manafarm Agrovet reserves the right to reject returns that do not comply with this policy.

📞 Customer Support

Need help or have questions?

📧 Email: [email protected]
📬 Address: 55-30105, Kenya
🕒 Customer Support Hours: Monday–Saturday, 8:00am–6:00pm

📝 Summary (For Quick Reference)