Effective Date: 14.04.2025
Website: www.manafarmagrovet.com
Business Name: Manafarm Agrovet
Business Email: [email protected]
Business Address: 55-30105, Kenya
1. Acceptance of Terms
By accessing or using the website www.manafarmagrovet.com (“the Website”), operated by Manafarm Agrovet, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.
2. Who We Are
Manafarm Agrovet is an agricultural input supplier that sells products and services tailored to small-holder, poultry, and livestock farmers. Through our website, customers can purchase agro-inputs, request delivery, and access farmer support.
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
- You are capable of entering into legally binding agreements.
4. Products and Services
We sell a range of agro-inputs, including but not limited to:
- Livestock feeds and supplements
- Poultry products and vaccinations
- Farm tools, pesticides, and veterinary products
All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without prior notice.
5. Pricing and Payment
- All prices on the website are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.
- We reserve the right to change prices at any time without notice.
- Payment can be made through mobile money (e.g., M-Pesa), bank transfers, or other available methods at checkout.
- Orders are only processed after full payment is received.
6. Orders and Delivery
- Once you place an order, you will receive an email confirmation. This confirmation does not guarantee product availability.
- We aim to dispatch orders within 1–3 working days depending on your location.
- Delivery is available within Kenya, and charges vary depending on region and courier.
- Manafarm Agrovet is not responsible for delays caused by third-party couriers.
If a product is unavailable or out of stock after your order, we will contact you with options for substitution, delayed delivery, or refund.
7. Return and Refund Policy
We accept returns under the following conditions:
You may request a return if:
- You receive a damaged or defective product
- You receive the wrong item
- The product is expired or unfit for use on delivery
Return Conditions:
- Notify us within 48 hours of delivery via email: [email protected]
- The item must be unused and in its original packaging
- Refunds will be issued after inspection, within 7–14 working days
We do not accept returns for:
- Opened chemicals, feeds, or medication unless faulty
- Products returned after the 48-hour window
- Products damaged due to misuse or mishandling
8. User Accounts
To place an order or access certain services, you may need to create an account. You agree to:
- Provide accurate and complete information
- Keep your account credentials secure
- Notify us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts that violate our terms or involve fraudulent activity.
9. Intellectual Property
All content on the website (including text, images, logos, videos, and product descriptions) is the intellectual property of Manafarm Agrovet or its licensors. You may not:
- Copy, reproduce, or modify content without written consent
- Use our trademarks or branding without permission
10. Limitation of Liability
To the fullest extent permitted by law, Manafarm Agrovet shall not be liable for any:
- Indirect, incidental, or consequential damages
- Loss of profits or data
- Delays, losses, or damages caused by third-party service providers or couriers
Use of our products is at your own risk. Always follow usage instructions provided on the packaging or by certified professionals.
11. Indemnification
You agree to indemnify and hold harmless Manafarm Agrovet, its directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses arising from:
- Your breach of these Terms
- Your misuse of the website or products
- Your violation of applicable laws or third-party rights
12. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using this site, you consent to our data practices in compliance with GDPR and Kenyan data protection laws.
13. Third-Party Links
Our website may contain links to third-party websites or services. These are provided for convenience and do not imply endorsement. Manafarm Agrovet is not responsible for the content, policies, or practices of third-party sites.
14. Changes to These Terms
We may revise these Terms and Conditions at any time by updating this page. It is your responsibility to check this page periodically for changes. Continued use of the site after changes means you accept the new terms.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or relating to these terms shall be subject to the jurisdiction of Kenyan courts.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
📧 Email: [email protected]
📬 Postal Address: 55-30105, Kenya
✅ Summary for Customers:
- Use the site responsibly and honestly.
- All orders are confirmed only after full payment.
- Damaged or incorrect items may be returned within 48 hours.
- We protect your privacy and data.
- We comply with Kenyan laws and GDPR where applicable