Refund & Returns Policy

Effective Date: December 4, 2024

At Manafarm Agrovet, we are committed to providing high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, our Refunds and Returns Policy is here to assist you. Please read the details below to understand how you can initiate a return or refund.

1. Eligibility for Returns

You may request a return or refund if the following conditions are met:

  • The product was purchased directly from www.manafarmagrovet.com.
  • The request is made within 14 days of receiving the product.
  • The product is unused, unopened, and in its original packaging.
  • You have proof of purchase, such as a receipt or order confirmation email.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Products that have been used or damaged after delivery.
  • Items purchased on clearance or as part of a final sale.
  • Products damaged due to misuse, mishandling, or non-compliance with usage instructions.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
    • Email us at [email protected] with your order number, reason for return, and photos of the product (if applicable).
  2. Wait for Approval:
    • Once we receive your request, we will review it and provide instructions on how to proceed within 3 business days.
  3. Ship the Product:
    • If your return is approved, ship the product back to us at:
      Manafarm Agrovet
      55-Soy, Kenya
    • Ensure the product is securely packaged to avoid damage during transit.
  4. Provide Tracking Information:
    • Share the shipment tracking details with us for verification.

4. Refunds

4.1. Eligibility:
Refunds will be issued once we receive and inspect the returned product to ensure it meets the conditions stated above.

4.2. Processing Time:
Refunds will be processed within 7–10 business days after the return is approved.

4.3. Refund Method:
Refunds will be issued using the original payment method. If this is not possible, we will contact you to arrange an alternative method.

4.4. Non-Refundable Costs:

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product, you may return the item as per the guidelines above and place a new order for the desired item.

6. Damaged or Defective Products

If your product arrives damaged or defective:

  • Notify us within 48 hours of receiving the product by emailing [email protected].
  • Include your order number, a description of the issue, and photos of the damaged item.
  • Upon review, we will provide instructions for returning the item or arrange for a replacement at no additional cost to you.

7. Customer Support

If you have any questions or need assistance with a return or refund, please contact us:
Manafarm Agrovet
Email: [email protected]
Address: 55-Soy, Kenya
We aim to respond to all inquiries within 2 business days.

8. Additional Information

  • This Refunds and Returns Policy is subject to change without notice. Updates will be posted on our website with a revised effective date.
  • By purchasing from www.manafarmagrovet.com, you agree to the terms outlined in this policy.