Manafarmagrovet.com (“we,” “us,” “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
By using our website (www.manafarmagrovet.com), you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of personal data:
- Personal Identification Information:
- Name, email address, phone number, physical address (e.g., when placing an order or contacting us).
- Payment Information:
- Payment details provided during transactions (e.g., credit card information). We use secure payment processors and do not store this information on our servers.
- Technical Data:
- IP address, browser type, device type, and website usage data collected through cookies and analytics tools.
- Communication Data:
- Information provided through emails, inquiries, or feedback submitted via our website.
2. How We Use Your Information
We use your personal data for the following purposes:
- Order Processing and Delivery: To fulfill your purchases and deliver products to your address.
- Customer Support: To respond to inquiries, resolve complaints, and improve your experience.
- Marketing and Promotions: To send updates, special offers, and relevant information (with your consent).
- Website Improvement: To analyze website usage and enhance functionality and user experience.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests.
3. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we may share your information in the following instances:
- Service Providers: With trusted third parties who assist with payment processing, shipping, email marketing, and analytics.
- Legal Obligations: When required to comply with legal or regulatory requests.
- Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to new ownership.
4. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
- Restriction: Request a limitation on the processing of your personal data.
- Data Portability: Request a copy of your personal data in a portable format.
- Objection: Object to the processing of your personal data for direct marketing purposes.
- Withdraw Consent: Withdraw your consent at any time for data processing activities based on consent.
To exercise your rights, please contact us at [email protected].
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings.
For more details, please review our Cookie Policy.
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review the policy periodically.
10. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact us at:
Manafarm Agrovet
Email: [email protected]
Address: 55 Soy, Kenya