Effective Date: 14.04.2025
Website: www.manafarmagrovet.com
Business Name: Manafarm Agrovet
Business Email: [email protected]
Business Address: 55-30105, Kenya
1. Introduction
At Manafarm Agrovet, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This privacy policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and relevant Kenyan data protection laws.
2. Who We Are
Manafarm Agrovet is a business based in Kenya providing agricultural inputs to smallholder, poultry, and livestock farmers through our website, manafarmagrovet.com. For the purposes of data protection law, we are the “data controller” of your personal data.
If you have any questions about this policy or how we handle your data, please contact us at:
📧 Email: [email protected]
📬 Postal Address: 55-30105, Kenya
3. Data We Collect
We collect the following categories of personal data, depending on your interactions with our website and services:
a) Information you provide to us:
- Full name
- Email address
- Phone number
- Delivery or billing address
- Payment details (processed securely through third-party providers)
- Any messages or queries sent via contact forms or email
b) Information we collect automatically:
- IP address
- Browser type and version
- Time zone setting
- Device type
- Pages visited on our website
- Referring/exit pages
This information is collected through cookies and analytics tools (e.g., Google Analytics). You can manage your cookie preferences via our cookie banner.
4. Legal Basis for Processing Your Data (GDPR Compliance)
We only process your personal data where we have a lawful basis to do so. These include:
- Consent: Where you have given clear consent for us to process your data (e.g., newsletter sign-up).
- Contractual necessity: When data processing is necessary for a purchase or service you have requested.
- Legal obligation: When we must comply with legal requirements.
- Legitimate interests: When it is in our business interest and your rights do not override this interest (e.g., marketing to existing customers).
5. How We Use Your Data
We use your data to:
- Fulfill orders and deliver agricultural inputs
- Provide customer service and respond to your queries
- Improve our website functionality and content
- Send promotional emails and offers (with your consent)
- Analyze customer behavior to improve marketing strategies
- Comply with legal and tax obligations
6. Sharing of Your Data
We do not sell your personal data. We may share your data with:
- Trusted service providers: Such as payment processors, email services, and couriers
- Legal authorities: If required to comply with legal obligations
- Analytics providers: Like Google Analytics, for improving our site
All our third-party providers are GDPR-compliant and only use your data to deliver services on our behalf.
7. International Data Transfers
While our business operates primarily in Kenya, some of our service providers (e.g., email, analytics) may store data in the European Union or the United States. We ensure that all international transfers comply with GDPR through:
- Data processing agreements
- Standard contractual clauses approved by the European Commission
8. Data Retention
We retain your personal data only for as long as necessary:
- Order and transaction records: 6 years (for legal/accounting purposes)
- Marketing emails: Until you unsubscribe or withdraw consent
- Customer service interactions: Up to 2 years
After this period, your data will be securely deleted or anonymized.
9. Your Rights Under GDPR
You have the following rights:
- Right to access: You can request a copy of the data we hold about you.
- Right to rectification: You can ask us to correct any incorrect or incomplete data.
- Right to erasure: You can request deletion of your personal data (“right to be forgotten”).
- Right to restrict processing: You can ask us to stop processing your data.
- Right to data portability: You can request your data in a machine-readable format.
- Right to object: You can object to the use of your data for marketing or legitimate interest purposes.
- Right to withdraw consent: You can withdraw your consent at any time (e.g., unsubscribe from emails).
To exercise these rights, contact us at [email protected].
10. Cookies Policy
Our website uses cookies to improve user experience, analyze traffic, and personalize content.
You can control or disable cookies through your browser settings or our cookie consent banner. For more details, see our Cookie Policy (to be developed separately).
11. Data Security
We have implemented appropriate security measures to protect your data from unauthorized access, disclosure, or loss. These include:
- HTTPS encryption on our website
- Secure payment gateways
- Regular security updates and firewall protection
- Staff training on data protection
12. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. Please read their privacy policies before submitting any personal data.
13. Changes to This Privacy Policy
We may update this privacy policy occasionally to reflect legal, operational, or service changes. Any updates will be posted on this page with the revised date.
Please review this policy regularly. Continued use of our site after updates means you accept the revised terms.
14. Contact Us
If you have questions, concerns, or complaints regarding your data or this privacy policy, please contact:
📧 Email: [email protected]
📬 Postal Address: 55-30105, Kenya
If you are in the EU/EEA and believe your rights have been violated, you may contact your local Data Protection Authority (DPA).
✅ Summary for Users:
- We collect basic personal data for order fulfillment, support, and marketing (with your consent).
- We don’t sell your data and we protect it with modern security measures.
- You can request, update, or delete your data at any time.